IpOctet is a World-Class Contact Center with strategic locations throughout Latin America. We feature a professional, bilingual (English/Spanish), bicultural and performance-driven workforce from traditional centers and Work-From-Home models.
Specialist in establishing
contact centers
IpOctet is a World-Class Contact Center with strategic locations throughout Latin America. We feature a professional, bilingual (English/Spanish), bicultural and performance-driven workforce from traditional centers and Work-From-Home models.
Want to know more?
We would be delighted to speak with you about your call center needs and the benefits of establishing a call center.
Our core business is to help you establish a high performance and cost-effective contact center. IpOctet solution will allow you to reduce labor and operational costs while accomplishing your corporate performance objectives.
Cultural Alignment
Bicultural workforce that is accustomed to American culture. 30% of our workforce has lived in the U.S.
Globally Competitive Rates
Save up to 70% on operational cost compared with U.S. based call centers.
Bilingual Workforce
Our region has the largest bilingual workforce pool in Latin America 15.6 million English speakers
Enhanced Customer Service
Every consulting engagement with IpOctet is unique, because every contact center operation is unique.
Reduce your cost by up to 50%
IpOctet Management Team has over 35-Years of expertise in successfully helping U.S. Companies. Our rates are globally competitive between $10 to $15 USD
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What do we do?
It’s often difficult to know precisely the type of resources that you will need when you’re beginning a project, which is why our team has cultivated the skills and expertise to support a wide variety of technical needs. A few of the information technology consulting solutions that we offer include:
Debt Collection
Need more collection agents to meet recovery goals?
Loan/Lease Servicing
Strengthen lending operations, close more loans, retain members, and grow your revenue.
Customer Service
Ensure First Call Resolution and excellent Customer Experience.
Auto Finance
Increase Customer Satisfaction/NPS and minimize Delinquency Rate.
Sales & Lead Generation
Increasing sales volumes and revenue, driving KPIs.
QA / Call Monitoring
Ensure efficiency and effectiveness measuring KPIs and providig scorecard feedback.
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Success for all clients
Proactively envisioned multimedia based expertise and cross-media growth strategies.
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Advices given
Seamlessly visualize quality intellectual capital without superior collaboration.
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Businesses guided
Completely pursue scalable customer service through scalable proactive metrics.
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Awards achieved
Seamlessly empower fully researched growth strategies and interoperable organic sources.
IPOCTET SOLUTIONSHeadquarters
Organically grow the holistic world view of disruptive innovation via empowerment.
